Shipping Policy

At Gilded Rook, we want your order to arrive safely and on time. Please review the information below for details about our shipping process.

Shipping Locations

Gilded Rook currently ships orders within the United States only.

Order Processing

Orders are processed within 1 to 3 business days after the order is placed. Orders are not processed on weekends or holidays.

Once your order has been processed, it will be handed over to the shipping carrier for delivery.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery address. You will see the available shipping options and applicable costs before completing your purchase.

Delivery Times

Orders typically arrive within 3 to 7 business days after processing.

Delivery times are estimates and may vary based on your location, carrier availability, weather, holidays, or other circumstances outside of Gilded Rook's control.

Shipping Carriers

Gilded Rook may use multiple shipping carriers depending on the order, destination, and available service options.

Shipping Delays

While we work to process and ship orders promptly, shipping delays can occasionally occur. Delays are handled on a case by case basis.

If your order appears to be significantly delayed, please contact us with your order number so we can review the situation and determine the appropriate next steps.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout. Please review your shipping information carefully before placing your order.

If you notice an error in your shipping address after placing an order, contact us as soon as possible at Support@GildedRook.com. We will do our best to accommodate address changes before the order ships, but changes cannot be guaranteed once an order has entered processing or been shipped.

Questions About Your Order

If you have questions about the status or delivery of your order, please contact Gilded Rook with your order number and shipping information. We will be happy to assist you.